Delivery of Digital Access
Version 1.0. Effective 7 October 2026.
The Right Way Membership (the Membership) is a digital service from The Right Way (ذا رايت واي), a limited liability company with unified national number 7036342116. Nothing is shipped. Everything is delivered online, in the member area at members.rw.sa and by email, and there is no delivery charge. This page forms part of The Right Way Membership Terms of Sale, and you accept it at checkout.
1. From request to access
- Request. Until payments open, you request the Membership on the Membership page. We reply within 2 business days, and we email you your secure payment link as soon as you can buy. The member area and checkout open together with payments.
- Payment. You pay once: 560 SAR, including VAT at 15%. You pay on the hosted payment page of our licensed payment provider. We name it on this page before payments open. The page you return to shows Confirming your payment until the provider confirms it, which usually takes a few minutes.
- Access starts. Your access starts as soon as your payment is confirmed. That day is day 1 of your 90 days.
- Confirmation email. We email you as soon as your payment is confirmed, usually within minutes. If nothing arrives within 24 hours, contact us. The email contains your access start and end dates, a sign-in link to members.rw.sa, a copy of the terms you accepted, and how to request your session.
- Tax invoice. We email it to you on the day of payment.
- Sign-in. You sign in with the email address on your account. Each time, we send a 6-digit code to that address. There is no password. Your Membership is added to the account you paid from, and that account is covered by the Account Terms.
- Your session. You can request your Plan Review from your account at any time while your access is active, and an extension's session from the day you pay for it. Our team emails you to agree a time and offers you at least one slot within 21 days of your request. If you request it in the last 21 days of your access, it may take place after your access ends.
- Access ends. Your access ends at 23:59 Riyadh time on day 90, or at the end of your last extension. Your account always shows the exact date. Nothing renews automatically.
Access days are calendar days, including weekends and public holidays.
2. Your Plan Review
- What it is: one 30-minute session with our team on Google Meet, and one more with each extension.
- How to request it: press Request my session in your account. Our team emails you within 2 business days to agree a time, shown in Riyadh time and in your own time zone, and sends you a Google Meet invitation.
- Language: choose Arabic or English for the session.
- Changing the time: you can move the session once, no later than 24 hours before it starts. Reply to the invitation email, or write to us through the Ask the team service. The full rules are in the Terms of Sale.
- Missing it: a session you miss without moving it counts as held.
- No suitable slot: reply to our email, or write to us through the Ask the team service, and we will offer another time.
- If we move it: we tell you as early as we can and offer new slots. This does not use up your own change.
- No rush: a session does not lapse while your access is active. Your sessions are used in the order you bought them, your Membership session first.
- Preparing: when you request the session, you may share one workspace with the team.
- Recording: we do not record the session.
- Our capacity: if we cannot offer new buyers a slot within 21 days, we pause sales of new Memberships and extensions until we can. A pause never affects a Membership or extension you have already bought.
3. If something goes wrong
| Problem | What to do | What we do |
|---|---|---|
| You paid but got no confirmation email | Check your spam folder, then sign in at members.rw.sa with the email on your account | If your access is still missing, write to us with your payment reference. We activate it within 2 business days |
| Your payment failed or was declined | Try again, or use another of the payment methods shown on the payment page | Nothing is charged. Your bank releases any amount it held temporarily |
| You were charged twice | Tell us | We refund the extra payment in full, on the timing in our Refunds and Cancellation policy |
| Your sign-in code does not arrive | Wait a few minutes, check spam, then ask for a new code | If it still fails, we help you by email or phone within 2 business days |
| The member area is not working | Try again later, and check the notice in your account or your email | We fix it as fast as we can and tell you when it is working again |
| We could not hold your session | Nothing needed | We offer you new slots straight away |
- Lost days: if the member area is unavailable for more than 24 hours in a row because of a fault on our side, we add the lost days to your access.
- Planned maintenance: we announce it in your account when we can, and we do it outside support hours where possible.
- If we cannot fix it: you may cancel for a full refund at any time, under our Refunds and Cancellation policy, if your access does not start within 15 days of your payment (for an extension, within 15 days of the day its 90 days are due to start), if a fault on our side stops your access for more than 15 days from the date of your report, if we do not hold your session within 15 days after the agreed date, or if we offer you no session slot within 21 days of your request.
- What you need: a current version of Chrome, Safari, Edge or Firefox, and access to your email. You save PDF reports from your browser's print window.
- Our emails: add the address our emails come from to your contacts, so they do not go to your spam folder.
4. Support hours, Saudi time and business days
| Item | Details |
|---|---|
| Time zone | Riyadh time (UTC+3). Saudi Arabia does not use daylight saving |
| Business days | Sunday to Thursday, except official public holidays in the Kingdom of Saudi Arabia, such as Eid al-Fitr, Eid al-Adha, Founding Day and National Day, on the dates officially announced each year |
| Ramadan | Shorter support hours, shown in your account before Ramadan begins |
| Channels | The Ask the team service in your account (for members), email info@therightway.sa, and phone 920033091 during support hours |
| Languages | Arabic or English |
- Support hours: 9:00 to 17:00 Riyadh time on business days.
- How we count business days: a message we receive outside support hours counts from the start of the next business day. For example, a question sent on Wednesday at 20:00 counts from Thursday morning, and we answer it by the end of Sunday.
- Times in your account: dates and times in your account are shown in Riyadh time.
5. Languages
- The member area opens in Arabic and English. We may add more interface languages later, as convenience translations.
- Our team works in Arabic and English. We reply, and hold your Plan Review, in Arabic or English.
- Translated pages are for convenience only. The Arabic and English texts are the binding ones.
6. Contact
- Company: The Right Way (ذا رايت واي), a limited liability company
- Unified national number: 7036342116
- VAT number: 312179196200003
- Email: info@therightway.sa
- Phone: 920033091
- Address: 2865 Al Dammam Branch Road, Ghirnatah District, Riyadh 13242, Kingdom of Saudi Arabia (short address RFGA2865)